Chen Xiaodong, CEO of Intime Commercial, was awarded the "2013-2014 China Retail Industry Person of the Year"

On May 27, 2014, the "2013-2014 (9th) China Retail Industry Annual Figure" hosted by China Business Daily was announced at the China Retail Conference and Exhibition. Chen Xiaodong, CEO of Intime Commercial Group, was successfully selected and attended the award ceremony.

The award speech given to Chen Xiaodong by the China Retail Industry Annual Personality Evaluation Committee is: "A humble gentleman self overthrows, removes his tie, takes off his suit, goes shirtless, and the 'three carriages' drive change and innovation; The vision is excellent "customer first", and the Internet takes the lead in following the trend; The future of business cannot be defined, but it has caught the 'little monster' one step ahead of others.

The other ten entrepreneurs who also won the "2013-2014 (9th) China Retail Industry Person of the Year" award include: Wang Tian, Chairman of BBK Commercial Chain Co., Ltd., CEO of Feiniu Network, Huang Mingduan, Chairman of RT Mart China, Yu Gang, Chairman of No.1 Store, Cheng Jun, Chairman of Wuhan Zhongbai Department Store Co., Ltd., Cheng Xueyin, President of Hongtu Sanpin, Zhou Meng, President of Best Buy China, CEO of Wuxing Electric Appliances, Wu Zheng, General Manager of Joy City (Tianjin) Co., Ltd., Yao Huiyuan, Chairman and General Manager of Kunshan Shopping Mall Co., Ltd., Chu Dequn, Chairman of Shanxi Meitao Chain Supermarket Co., Ltd., and Chen Liping, Professor at Capital University of Economics and Business.

“ In the Internet era, with the construction of pan channels, if you still follow the current methods of the department store retail industry to do customer management, how can you provide personalized services for them? ”In his speech, Chen Xiaodong talked about the innovative transformation of Intime's business, "The pan channel we are thinking about should be to enable the entire consumption process to be solved through online methods that are suitable for the consumer experience, and on-site methods that are suitable for on-site solutions

At the same time, he also emphasized, "Pan channel is not just about opening a window at a large traffic intersection to attract customers to my physical store. This is just at the marketing level. The second should be the combination of products, the third should be operations, the fourth should be the payment and exchange process, the fifth should be logistics, and the sixth should be customer service. Everyone needs to do some thinking and work in these six aspects

Finally, he borrowed Deng Xiaoping's famous saying "Don't make overly specific plans for the future" to candidly describe the emotional journey of Yintai's business transformation. "Once you have a clear direction, start in that direction first, and then make adjustments in the middle, innovating, transforming, and putting customers first. This is our Yintai business

As a well-known operator of innovation in physical retail stores in China, Chen Xiaodong has established the leading position of Intime Commercial Group in the industry through a series of innovative reforms in recent years, and has also become a hot innovation figure in the industry.

On the eve of this year's Spring Festival, Chen Xiaodong's decision to take a "Spring Festival holiday" has attracted widespread attention and discussion in the industry. This "most awesome employee welfare" in the retail industry requires Yintai to pay a loss of hundreds of millions of yuan in sales, but it also reflects Chen Xiaodong's unique business philosophy and values.

In the development process of Intime, innovation has always been the magic weapon for Chen Xiaodong and his team to win. As early as 2009, Chen Xiaodong and the executive team of Intime made an important decision: to develop shopping centers while also developing e-commerce business. At that time, Intime's department store business was developing well, and e-commerce was far less influential than it is today. The far sighted strategic vision enabled Intime to lead the way in its subsequent operations. Now, Yintai's "troika" Yintai Department Store, Yintai Shopping Center, and Yintai Network have kept pace and are making full efforts in Internet thinking, big data driven, O2O strategy, pan channel, customer first concept and other links. Realize comprehensive integration of online and offline.

Yintai, a traditional retail giant, is ushering in a new era of physical retail. Chen Xiaodong said, "Committed to lighting up the city, lighting up hope, lighting up more possible connections between people, and creating the most dynamic and rhythmic fashion life, this will be the long-term persistence and unremitting efforts and pursuit of Intime Commercial Group